Impact on your Rise Services 

Updated 24.04.20

Rise has decided to reduce some services to keep everyone safe. These decisions have been based on information from the Government and Rise’s Emergency Response Plan.

Services have been reduced

  • Stratton Youth Centre is closed. 

  • Nobel House is closed 

  • Milperra Respite has closed until the 17th May. 

  • All Rise social centres has been closed. We are currently considering models of service so that we can continue to provide support to people in the safest way in the current circumstances. 

  • All bus trips and group excursions have been cancelled including shopping. However, we are contacting clients about how we can make other arrangements and help with shopping in the meantime.   

  • Tenancy and Property Management Support: There is now a pause on all inspections, but Rise will continue to work with clients if they are in arrears. We are also continuing with our general maintenance requests. 

We appreciate missing services and closures can make some people feel worried, anxious and uncomfortable. Rise Staff really want to work with you to ensure you feel fully supported during this difficult period. Please speak to your Coordinator or Support Worker if you have any concerns, and you can always call our office directly with questions. 

Services running as normal   

  • One to one type activities including gardening, cleaning etc. 

  • Kira House – continues as normal, but we ask you to ensure safe distances between people (1.5 metres) where possible.  

  • People with Disability Services – one to one service are still available. 

  • Supported Accommodation –  Rise is implementing our own principles in line with Department of Health advice.  

Activities in the community and COVID-19

If an activity which you normally attend in the community is stopped (e.g. swimming pool is closed, or your place of work for volunteering is closed), our staff will work with you to see whether there is another suitable activity for you to attend. This is important to us, so you are not put at a greater risk. If this is not possible the service will be cancelled. 

Billing & payment for your Rise services

  • If a service must be cancelled to protect your health and wellbeing you will NOT be billed.  

  • We are no longer accepting cash payments. If you have been paying with cash you can complete a direct debit form or write a cheque. Your Support Worker can assist you with this. If these options are not possible then you can put this money aside until the current circumstances have been resolved. It is important you don’t ask your Support Worker to take any cash. We will make a note of what you are doing and eventually your statements and invoices will catch up. 

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