Rise hygiene practices
We are scrupulous about hygiene and follow the Department of Health guidelines as well as existing infection prevention practices within the healthcare industry.
Personal protective equipment (PPE)
We follow the guidelines given by the Department of Health; their current advice is that face masks are not needed in many day to day situations. Please be reassured Rise staff wear face masks, gloves, and other PPE as required, but we are all being asked to reserve this equipment for professions that genuinely need it. If a support worker is not using that equipment, it is because it is not needed. We are continually refilling our personal protective equipment stocks and all support staff are provided access to hand sanitisers.
What else are Rise doing to keep you safe?
All staff have completed COVID-19 training from the Department of Health.
Rise follows the Department of Health's guidelines for transporting clients. All staff understand how to transport people safely and hygienically. We are distributing wipes to staff driving clients so staff can sanitise vehicle surfaces.
Staff/volunteers who have recently travelled from high risk countries, overseas or show flu like symptoms, have been asked to stay at home until they have been medically cleared and/or self-isolate. This applies to agency staff as well.
We have created a resources hub for staff, with guidelines for maintaining a safe environment.
All staff have been advised to minimise physical contact and encourage social distancing where possible.
We have been assured by our agency staff and contractors that they adhere to the same safety standards around travel and virus symptoms as Rise staff.
We have advised the people we support, their family or guardian to let us know if they are unwell, have flu-like symptoms or have travelled to high risk countries.
Helping to Stop the Spread
Rise collects and discloses information about individual cases of COVID-19 in accordance with the Privacy Act 1998. This includes informing staff or clients that a colleague or client has, or may have contracted COVID-19. We will only collect, use or disclose personal information that is reasonably necessary in order to prevent or manage COVID-19. This way, we can ensure that necessary precautions are taken to stop the spread of COVID-19 among our staff and the people we support.
Quarantine Information from the Dpt of Health
If a public health authority directs you to, you must go into a mandatory 14-day period of quarantine. Read more about what quarantine is, who must go into quarantine, and what to do if you live with someone in quarantine on this link.